This document constitutes the Product Guarantee Policy that Instapouch, SAPI de CV (“Instapouch”), domiciled at Filiberto Gómez 62, Interior 101, Centro Industrial, Tlalnepantla, Estado de México, 54030, granted to the client in accordance with the Law Federal Consumer Protection Law, regarding the Product (s), which may also be consulted in the Instapouch Terms and Conditions contained on the Instapouch website www.instapouch.com , under the following conditions:
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For the purposes of this Warranty Policy, the terms used with an initial capital letter, not defined in this Policy, will have the meaning attributed to them in the Instapouch Terms and Conditions that the client has read, understood and accepted, and which are contained in Instapouch website www.instapouch.com .
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Subject to the provisions of these Terms and Conditions, Instapouch will be liable for the hidden defects or defects of the Products, in terms of law and considering the sections of the Warranty. Therefore, the Products will have a guarantee of three hundred and sixty-five days from the delivery of the Products to the User, as long as the Products have been stored in a closed, dry place and at a temperature not higher than 40 ° C (the "Warranty").
The Products are offered for use "as is", with the understanding that the User must have previously carried out the accelerated aging, storage and conditioning tests of the product they intend to pack, and has validated that the Products satisfactorily comply with the characteristics of use, protection and expected life time.
Instapouch does not offer guarantees of use or performance of the Products beyond what the Printing Tests can offer the User, in case the User has requested such Printing Tests. In the event that the User has not requested a Print Test and Definitive Products have been delivered, Instapouch will not be responsible for any variations or differences in the Designs, colors and expected measurements of the Definitive Products; and this guarantee policy will only be applicable with respect to hidden defects or defects.
The Instapouch Product Warranty considers the different manufacturing processes that a bag or pouch must undergo. Such manufacturing processes, like any industrial process, involve variations that are generally accepted in the flexible packaging manufacturing industry according to the characteristics established on the Site, as appropriate. In case of quality failures, the User must perform a batch analysis according to Military Standars with AQL 6.5 and in case of obtaining critical defect values (those related below) above what is established in said table (Military Standars with AQL of 6.5), the guarantee will be applicable regarding the defective parts, this being the sole responsibility of Instapouch. Therefore, the User accepts the following considerations at the time of receiving their Products, subject to and depending on the use and conservation specifications:
a) Quantity: the User accepts that the final quantity of Definitive Products to be received may have a variation of +/- 10%.
b) Thickness: the thickness of the Product may vary by +/- 10%
c) The final dimensions of the Product, as well as the placement of Accessories in it such as degassing valves / Tin Ties / Zippers / Butterfly Zipper / Hanging Hole / Notch, may vary +/- 5mm.
d) Appearance: in the event that the User has chosen to receive a Print Test and it has been accepted, it is normal that the Definitive Products have a variation on said Print Test of 2.5 Delta E, a metric used universally to measure the difference between two colors. In the event that the User has omitted the Printing Test and has directly chosen the Definitive Product, Instapouch cannot be held responsible for any variation in color.
The Products cannot be modified, manipulated or changed by adding attachments that are not considered within the delivery and within the specifications of the Instapouch Products. Any inappropriate use or handling, abuse, lack of maintenance or care, caused or accidental damage, event of fortuitous event or force majeure, modification or alteration to the structures of the Products invalidates this warranty policy, as well as any other similar cause and for causes attributable to third parties outside Instapouch.
An oral or written statement by any Instapouch employee, collaborator or representative does not represent a guarantee or responsibility for Instapouch to fulfill it. The Terms and Conditions and this warranty policy are the only means recognized and accepted by both Instapouch and the User.
In the event that the User does not request a Print Test and requests Definitive Products, Instapouch will not be liable to the User for any variations or differences in the Designs, colors and expected measurements of the Definitive Products; and the Guarantee (as this term is defined below) of the Definitive Products will only be applicable with respect to hidden defects or defects.
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Mechanisms to make the guarantee effective
In the event that a User receives a Definitive Product that does not comply with the provisions of the warranty policy, it must be asserted by means of a written request addressed to Instapouch and sent by email to Instapouch at the address email@example.com , or send a written request to Instapouch's address (Filiberto Gómez 62, Interior 101, Centro Industrial, Tlalnepantla, Estado de México, 54030) or through the means of contact Instapouch makes available to the User on the Site, clearly explaining what is the damage that must be repaired and what element of the Products does it affect. Instapouch will soon process the request and proceed to make the necessary repairs, answering for them in terms of law.
For such effects, the User must send to the address of Instapouch indicated above the Products subject to the Warranty for repair.
The duration of the repairs made to the Products under the guarantee policy, if applicable, will not be computable within the term thereof. Once the Products have been repaired, the respective guarantee of the repairs made will begin, as well as in relation to the parts or goods that have been replaced and will continue with respect to the rest of the Products.
In the event that the User has asserted the guarantee indicated, and despite the fact that the defects and failures attributable to Instapouch persist, he will be obliged again to carry out all the necessary repairs to correct them immediately, as well as to grant the Bonuses that, where appropriate, are applicable, in the event that the repaired good is not in adequate condition for its use or destination, within the term of the guarantee.
In the event that the defects are determined by Instapouch to be impossible to repair, it may choose from the moment that the fulfillment of the guarantee is required, to replace the corresponding Products, in which case the provisions of the numeral will be followed. I (Roman one) next, without any bonus. In the event that, in compliance with the guarantee, you decide to repair them and you do not do so, you will be subject to the discount and the provisions of the following paragraph.
In the event that, even after exercising the guarantee, Instapouch has not corrected the defects, the User may opt for any of the two actions indicated below:
I. Request the replacement of the Products, in which case Instapouch will assume all the expenses related to it, or II. Request the rescission and return of the Products, in which case Instapouch will have the obligation to refund the amount paid.
This warranty policy does not include any expenses related to loss of use while the damaged item is repaired. Instapouch will not be responsible for any incidental or consequential losses or damages.
The Warranty does not include any expenses related to loss of use while the damaged Product is repaired or returned. Instapouch will not be responsible for any incidental or consequential losses or damages.
The Warranty will not proceed in the case of damage or defects caused by improper use or handling, abuse, modification or alteration to the structures of the Products, lack of maintenance or care, damage caused or accidental, event of fortuitous event or force majeure and any other similar cause, or for causes attributable to third parties outside Instapouch.
The User will be responsible for any damage caused by fault or negligence of himself or those who use, manage or use the Products, for which the User will also be liable for any damage caused to third parties and will remove Instapouch in peace in such cases.
The Products must NOT be used for illegal purposes and their use in those cases is expressly prohibited so, in this case, the warranty policy will not be valid and the User agrees to release Instapouch, its subsidiaries from any liability, subsidiaries, directors, officers and collaborators, and to keep Instapouch safe and secure, having to indemnify Instapouch for any claims, complaints, litigation, processes, procedures, expenses, costs, penalties, fines, damages and reasonable fees of the lawyers that are required for the defense of Instapouch, that may derive from an illegal use of its products.